The Digital Millennium Copyright Act (DMCA) is a U.S. copyright law that provides a framework for online service providers like Render to address claims of copyright infringement. The DMCA provides a "safe harbor" that protects platforms from liability for user-generated content, provided the platform promptly responds to properly-formatted DMCA notices and follows the statute's specific notice-and-takedown procedures.
This system balances the rights of copyright holders to protect their work with the rights of users to dispute wrongful takedown requests. It ensures that copyright holders have a way to address infringement while giving users a formal process to challenge removals they believe are erroneous or unjustified.
Remember that your use of Render's Services is at all times subject to the Terms of Service (https://render.com/terms), which incorporates this DMCA Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.
When we receive a valid DMCA notice, we will act expeditiously to remove or disable access to the identified material. In most cases, we first notify the affected user and provide 2 business days to remove the content. We may remove or disable access immediately where appropriate to comply with the law.
Your DMCA notice must include all of the following (as required under 17 U.S.C. § 512(c)(3)):
The fastest way to submit your DMCA takedown notice is through our form: https://renderfeedback.fillout.com/t/cDk71hfR4jus
Alternatively, you can contact our DMCA Agent directly.
When we receive a valid DMCA takedown notice about your content, we will reach out to you immediately via Intercom or email with:
Within 2 business days, you must:
If you intend to dispute the notice (optional):
Additionally, we recommend:
If you remove the identified material and notify us before the 2-business-day response deadline, we will not disable access to that material or suspend the affected service. You can notify us by replying to the same email thread or Intercom ticket.
If you believe your content was removed in error or is non-infringing, you can submit a counter-notice by responding to the email thread or Intercom ticket where we initially sent you the takedown request, or by sending it to dmca@render.com. Your counter-notice must include (as required under 17 U.S.C. § 512(g)(3)):
When we receive a valid counter-notice:
Note: We will share the affected user’s counter-notice, including contact information, with the original complainant.
Anyone who knowingly makes a material misrepresentation that content is infringing, or that content was removed or disabled by mistake or misidentification, may be liable for damages (including costs and attorneys’ fees).
Render will, in appropriate circumstances and at our sole discretion, disable and terminate the accounts of users who repeatedly infringe copyrights. We track DMCA notices per account and consider the nature and number of violations when making these determinations.
This policy only covers copyright infringement. For other issues, please contact:
Legal Disclaimer: This policy is for informational purposes only and does not constitute legal advice. If you have questions about your specific situation, please consult with an attorney.
DMCA Agent: Render has registered a designated DMCA agent with the U.S. Copyright Office to receive takedown notices.